COVID-19

Last updated 23rd Feb 2021

Following yesterday’s government announcement regarding the phased easing of lockdown, we are looking forward to welcoming customers back and have explained below what will be available during each phase, based on the latest government guidelines. All dates are subject to change by the government and are indicative only at this stage. 

  • Overnight stays away from home in this country will be permitted in self-contained accommodation for one household

  • Two households can meet outdoors

  • COVID-Secure guidance for safe opening will remain in place

 

What this means: this is a partial opening only for those customers who are self contained.

  • Our facilities block (shower, toilets, washing up area and laundry) are closed. You will need to have your own on board toilet, shower and washing up facilities. 

  • The chemical disposal point and outdoor water taps are available for use.

  • We can accept bookings for one household per pitch/static caravan.

  • Strict maximum of two households travelling together as a group and meet outdoors only.

  • The outdoor children's play area is open (social distancing & hand hygiene rules apply)

  • The campsite shop will be open (limited low season hours).

  • The swimming pool is closed as usual (only open in high season)

  • Overnight stays away from home in this country will be permitted in all accommodation

  • COVID-Secure guidance for safe opening will remain in place

 

What this means: this is a a full opening for all campers with the usual requirements for social distancing, hand washing and mask wearing.

Shop & Reception: open with one family group allowed in at one time and all children must be accompanied by an adult. Masks to be worn and hands sanitised before entering. Please queue responsibly outside if the shop is occupied.

Shower block and toilets: open for use with social distancing inside. Masks are worn indoors and it is recommended that hands are sanitised before entering. Closed for enhanced cleaning as per government regulations between12 - 2pm. Toilets are available at the top of the park during this time.

Washing up area and laundry: open for use with no more than two people in at any one time. It is recommended that masks are worn. Closed for enhanced cleaning as per government regulations between12 - 2pm.

When using the laundry, we recommend that you wipe any touch areas before and after using and ask that clothes are removed promptly. Please fold your clothes back at your pitch and not in the laundry.

Chemical disposal point: One adult only at a time, please use the hand sanitiser provided.

Freezer: available for ice-blocks only - no food or drink allowed. Ice-blocks to be placed in a named bag.

 

Children's outdoor play area: open for use under parental supervision. Parents should ensure children's hands are sanitised and that social distancing is maintained.

Outdoor heated swimming pool: closed. Pool is open during the high season only. 

Day visitors: to keep the number of people on the park and using the facilities within set numbers to ensure safe social distancing, day visitors will not be permitted. We are sorry, and ask that you arrange to meet friends and family away from the park.

Group bookings - as per our usual terms and conditions we only accept a maximum of 2 bookings as a group unless by prior arrangement. Please contact us before booking. Any group bookings received online that exceed this limit will unfortunately all be cancelled.

What this means: the same as Step 3 - but there may be some relaxations in the requirements for social distancing, hand washing and mask wearing.  To be updated after the full review of these requirements is published.

Outdoor heated swimming pool: Pool is open from 17th July - 4th September. An online booking system will again be in place for family groups to use for 45 minute timeslots, one slot per group per day.

Day visitors: to keep the number of people on the park and using the facilities within set numbers to ensure safe social distancing, day visitors will not be permitted. We are sorry, and ask that you arrange to meet friends and family away from the park.

Group bookings - as per our usual terms and conditions we only accept a maximum of 2 bookings as a group unless by prior arrangement. Please contact us before booking. Any group bookings received online that exceed this limit will unfortunately all be cancelled.

Coronavirus Booking Promise

Any new bookings (made directly with us) and any bookings transferred from last year that are unable to go ahead due to the national and local lockdowns, will be either fully refunded or kept in credit for another time - the choice is yours. Deposits made to third party sites can not be refunded, but will be transferred to another booking in 2021.

As always, we recommend that guests purchase holiday insurance to cover illness (including Covid-19), needing to self isolate due to Track and Trace or any other circumstance that would affect your stay. There are a number of companies now offering Covid-19 related cover at reasonable prices for UK travel (e.g. Post Office Covid-19 Travel Cover/Trailfinders Travel Insurance).

Terms and Conditions

Our usual terms and conditions apply, and these can be found by clicking on the link at the bottom of the page.

If you or any or anyone in your group display symptoms of COVID 19 before you arrive you must not travel -  you must follow the government guidelines and obtain a test. 

If you fall ill with COVID-19 symptoms whilst staying at the park, government advice is to immediately isolate, arrange a test and notify us at reception (by telephone).  If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can

Step 2 - 12th of April to 17th May

Step 3 - 17th May to 21st June

Step 4 and beyond - after 21st June

Wheal Rose Camping & Caravan Park

Wheal Rose

Scorrier,

Redruth

Cornwall

TR16 5DD

Tel: 1209 899030

admin@whealrosecaravanpark.co.uk

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