COVID-19

Last updated 11th May 2021

It's fantastic news to be moving to Step 3 and great that you can now make a personal choice on travelling and being closer with another household of family or friends. We look forward to hearing what will happen with social distancing from June, as this will hopefully improve many of the restrictions that we have to still operate within in hospitality. In the meantime, this is what the current Step 3 means.

  • Overnight stays away from home for up to 2 households or 6 people together will be permitted and whilst social distancing indoors is still recommended, you can now make a personal choice on whether to keep your distance from each other

  • Shared indoor facilities can be opened with social distancing and masks worn in public areas where you may meet others you do not usually mix with - this will be the shower block, washing up area and in reception

  • COVID-Secure guidance for safe opening will remain in place

Shop & Reception: open daily - reception staff will be behind screens, customers will still need to wear a mask in this area. Hand sanitiser is available at the door.

Shower block and toilets: all facilities will be open.  When possible windows and doors will be kept open to increase ventilation.  Customers must wear a mask and keep 1m+ away from people they are not travelling with - please queue outside if there is no free cubicle. Hand sanitiser is available at the door. Closed for enhanced cleaning as per government regulations between12 - 2pm. Toilets are available at the top of the park during this time.

Washing up area and laundry: all facilities open. When possible windows and doors will be kept open to increase ventilation. Customers must wear a mask and keep 1m+ away from people they are not travelling with - please queue outside if there is no free sink. Closed for enhanced cleaning as per government regulations between12 - 2pm.

When using the laundry, we recommend that you wipe any touch areas before and after using and ask that clothes are removed promptly. Please fold your clothes back at your pitch and not in the laundry.

Chemical disposal point: One adult only at a time, please use the hand sanitiser provided.

Freezer: available for ice-blocks only - no food or drink allowed. Ice-blocks to be placed in a named bag.

 

Children's outdoor play area: open for use under parental supervision. Parents should ensure children's hands are sanitised and that social distancing is maintained.

Day visitors:   Day visitors can visit but must comply with government social distancing regulations in any onsite indoor setting (e.g. facilities block, caravans and tents). Our day visitor policy will apply. All day visitors must book in at reception for Track & Trace registration and we permit no more than one set/household of visitors (one set is 4 people max) per pitch. All day visitors must leave by 10pm and any visitors staying longer than 4 hours or using the swimming pool will be charged at the applicable daily rate for an extra adult or child. Cars should be parked in the car-park and not on your pitch.  

Group bookings - as per our usual terms and conditions we only accept a maximum of 2 bookings as a group unless by prior arrangement. Please contact us before booking. Any group bookings received online that exceed this limit will unfortunately all be cancelled. We do not accept any groups of single people - families and couples only.

Outdoor heated swimming pool: Pool is open in high season only (17th July - end of August). An online booking system will again be in place for family groups travelling together to use for individual 45 minute timeslots, one slot per group per day. You will be able to book 2 days in advance and access to the system is provided at check-in. Under 16s must be accompanied by a parent/grandparent. 

Day visitors: Our day visitor policy will apply. All day visitors must book in at reception and we permit no more than one set of visitors (one set is 4 people max) per booking. All day visitors must leave by 10pm and any visitors staying longer than 4 hours or using the swimming pool will be charged at the applicable daily rate for an extra adult or child. Visitor cars must be parked in the car-park and not on your pitch. There is a £2.50 charge for parking in the carpark.

Coronavirus Booking Promise

Any new bookings (made directly with us) and any bookings transferred from last year that are unable to go ahead due to the national and local lockdowns, will be either fully refunded or kept in credit for another time - the choice is yours. Deposits made to third party sites can not be refunded, but will be transferred to another booking in 2021.

As always, we recommend that guests purchase holiday insurance to cover illness (including Covid-19), needing to self isolate due to Track and Trace or any other circumstance that would affect your stay. There are a number of companies now offering Covid-19 related cover at reasonable prices for UK travel (e.g. Post Office Covid-19 Travel Cover/Trailfinders Travel Insurance).

Terms and Conditions

Our usual terms and conditions apply, and these can be found by clicking on the link at the bottom of the page.

If you or any or anyone in your group display symptoms of COVID 19 before you arrive you must not travel -  you must follow the government guidelines and obtain a test. 

If you fall ill with COVID-19 symptoms whilst staying at the park, government advice is to immediately isolate, arrange a test and notify us at reception (by telephone).  If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can